If the answer to your inquiry is not answered on this page, please submit a ticket via the help chat button in the bottom right to reach us! Please note that this is not a live chat, and we will respond within 48 hours (weekends excluded).

If you're inquiring about an order you MUST type your order number FIRST THING in the message box followed by your message.

Please note that due to popular demand our social media messages are not monitored.

Our processing times vary depending on how busy we get, usually from 3 days up to 2 weeks. We do not work fulfillment on weekends - so orders Friday begin processing the following Monday. If you are hoping to receive your order by a particular date, ordering off our TikTok Shop has priority upgrades!

If your order hasn't moved in 15 days, please let us know.

By ordering you will have seen our processing times listed in our cart, checkout page, after checkout, and in our shipping policy.

Your order may have the label created for some duration of the processing time. Our shipping parner PirateShip may send you an email with tracking, so be sure to look for either our shop email or PirateShip!

We do not respond to shipping inquiries unless it is past the 15 processing day mark!

We're a single person, disability owned shop so it takes me longer than most to fulfill orders. I hope you understand <3.

If your order contains Route, please contact them in cases of damaged, stolen, or lost parcels. Route is insurance that is automatically added to your order. Their self-service customer support allows you to receive a refund or reshipment within minutes.

If your order does not contain Route, as per our policies we do not cover lost or stolen packages. Please make a claim with your postal service in cases of lost or stolen if you do not have Route.

You may contact us for damages if you do not have Route.

Unsure who to contact, check HERE.

Reviews for products are placed underneath that products page. Please use the email adress from your order to make your review as only verified buyers can leave reviews.

Please note that reviews must be about the product specifically and may not include:

• personal information
• names of other companies
• medical claims
• be about shipping itself.

Please do not submit multiple reviews for the same item as it will cause all your reviews to be unpublished for spam.

Please reach out before posting any review under 3 stars to see if we can help you with whatever issue you're having!

Yes! We love animals - and have rescues! We do not test on animals nor do we allow anyone to do so on our behalf. Our products are made with plant based ingredients.

We currently only offer PR under TikTok Shop. If you are a TikTok Shop Affiliate you can request free samples from our shop page in app.

We reserve the right to cancel and refund orders at any stage of processing. Here are some common reasons why orders are canceled.

• Your order was flagged as medium or high risk fraud.
• Your address was not recognized by our shipping service.
• Item(s) you ordered were no longer in stock.
• You previously have opened chargebacks.
• You previously have abused staff, affiliates, or other customers.
• You requested a cancellation.

Please note canceled orders are automatically refunded. It may take up to 3-5 business days for your bank to process.

This means your order is over $150 or may have possibly been flagged for fraud.

You will receive a message from Hex Baby Beauty asking you to confirm your order by responding "I (Your Name) have purposely placed this order and approve of the charge".

Failing to confirm this may result in order cancellation.