PLEASE READ BEFORE CONTACTING US
- If your order is damaged, lost, or stolen, please file a claim via Route. Route is our package protection premium that is automatically added to every order, allowing yourself to file a claim and get a replacement within seconds. We highly recommend DO NOT remove Route from your cart, it really helps!
- Our processing times vary depending on how busy we get, usually around 2 weeks. If your order hasn't moved in 15 days, please let us know. We do not respond to shipping inquiries unless it is past the 15 processing day mark
If you are emailing us about an existing order please have your order number ready upon contact. Our order numbers start with "HEX" (Route numbers are not order numbers). If you're contacting about missing items please have photos ready.
ALL OTHER INQUIRIES PLEASE CONTACT US AT HELLO@HEXBABY.SHOP.
Who Should You Contact?
Who To Contact? Hex Baby Route Lost/Stolen Packages No Yes Damaged Items Only if you do not have Route Yes Missing/Incorrect Item Yes No