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FAQ

Frequently Asked Questions

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  • WHEN WILL MY ORDER SHIP?
all orders have a 1-2 week processing time not including holidays - 2 weeks is the max. please contact us if your order has not shipping in over 15 days. by ordering you may be able to see our processing times listed in our cart, checkout page, after checkout, and in our shipping policy. we're a single person, disability owned shop so it takes me longer than most to fulfill hundreds of orders per week. i hope you understand <3.

 

  • WHAT ARE YOUR INGREDIENTS?

all of our ingredients are listed on our ingredients page.

 

  • ARE YOU CRUELTY-FREE AND VEGAN?

yes! always have and always will be.

 

  • MY ORDER ARRIVED DAMAGED, MISSING ITEMS, OR IS LOST/STOLEN.

If your order contains Route, please contact them in cases of damaged, stolen, or lost parcels. Route is insurance that is automatically added to your order. Their self-service customer support allows you to receive a refund or reshipment within minutes. If your order does not contain Route, as per our policies Hex Baby does not cover lost or stolen packages. 

 

 Who To Contact? Hex Baby Route
Lost/Stolen Packages No Yes
Damaged Items Only if you do not have Route Yes
Missing/Incorrect Item Yes No

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