Frequently Asked Questions
- WHEN WILL MY ORDER SHIP?
- WHAT ARE YOUR INGREDIENTS?
all of our ingredients are listed on our ingredients page.
- ARE YOU CRUELTY-FREE AND VEGAN?
yes! always have and always will be.
- MY ORDER ARRIVED DAMAGED, MISSING ITEMS, OR IS LOST/STOLEN.
If your order contains Route, please contact them in cases of damaged, stolen, or lost parcels. Route is insurance that is automatically added to your order. Their self-service customer support allows you to receive a refund or reshipment within minutes. If your order does not contain Route, as per our policies Hex Baby does not cover lost or stolen packages.
|Who To Contact?||Hex Baby||Route|
|Damaged Items||Only if you do not have Route||Yes|