FAQ
Frequently Asked Questions
- WHEN WILL MY ORDER SHIP?
all orders have a 1-2 week processing time not including holidays - 2 weeks. please contact us if your order has not shipping in over 15 days. by ordering you may be able to see our processing times listed in our cart, checkout page, after checkout, and in our shipping policy. please note that your order may have the label created for the duration of the processing time. we're a single person, disability owned shop so it takes me longer than most to fulfill orders. i hope you understand <3.
- ARE YOU CRUELTY-FREE AND VEGAN?
yes! always have and always will be.
- MY ORDER ARRIVED DAMAGED, MISSING ITEMS, OR IS LOST/STOLEN.
If your order contains Route, please contact them in cases of damaged, stolen, or lost parcels. Route is insurance that is automatically added to your order. Their self-service customer support allows you to receive a refund or reshipment within minutes. If your order does not contain Route, as per our policies Hex Baby does not cover lost or stolen packages. Please make a claim with your postal service in cases of lost or stolen if you do not have Route.
| Who To Contact? | Hex Baby | Route |
| Lost/Stolen Packages | No | Yes |
| Damaged Items | Only if you do not have Route | Yes |
| Missing/Incorrect Item | Yes | No |
- WHERE CAN I SEE/HOW CAN I LEAVE REVIEWS?
Reviews for products are placed underneath that products page. If you scroll down past the description you may also see and/or leave your own review! Please use the email from your order to make your review as only verified buyers can leave reviews. Please note that reviews must be about the product you're on specifically and may not include: personal information, names of other companies, medical claims, nor can the review be about shipping itself.
| What Reviews Can't Say | Example |
| Personal Information | addresses, phone numbers, etc.. |
| Other Companies | "so much better than ___" or "buy from __ instead" |
| Medical Claims | "this product cured my __" |
| Shipping Itself | "USPS broke/lost my package" |
- PARTNER TERMS
Please note applying does not guarantee approval. Must have makeup related content to be considered. Upon acceptance please update your payment information within 48 hours. All commissions are send through PayPal. Please note free product gifts come via an email that need to be claimed.